Privacy Policy

This Privacy Policy explains how Pura Eats Pvt Ltd collects, uses, discloses, and safeguards your information when you use our platform.

Information We Collect

1. Personal Information

Personal Information means information that identifies or can reasonably identify an individual, including:

• Name, email address, phone number, postal address
• Login credentials and profile details (gender, date of birth, profile photo)
• Order, booking, and transaction details
• Communication history with customer support or merchants

2. User Content

• Reviews, ratings, comments, photos
• Food preferences, favourites, order history
• Messages exchanged through the platform

By submitting content, you confirm you have the right to share such information.

3. Transaction Information

• Billing address
• Payment method details (processed securely via PCI-compliant gateways)
• Order and delivery details

4. Device and Usage Information

• IP address
• Device type, operating system, browser
• App usage data, logs, and crash reports
• Advertising identifiers (where permitted)

5. Location Information

• Show nearby restaurants
• Enable delivery tracking
• Improve service accuracy

You may disable location access via your device settings.

6. Cookies and Tracking Technologies

• Remember preferences
• Improve performance
• Analyze usage
• Deliver relevant advertisements

How We Use Your Information

• Provide and manage our Services
• Process orders, payments, and refunds
• Enable customer support and communication
• Personalize experience and recommendations
• Improve platform security and functionality
• Prevent fraud and abuse
• Comply with legal requirements

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